Shipping Policy

Processing & Delivery Times

• Orders are processed within 1-2 days (excluding holidays).
• Delivery times vary based on location: Shipping: 3-5 business days

Shipping Rates

• Free Shipping on orders of 4 or more NOTV*PEs.
• Standard shipping rates apply for smaller orders and international shipping.
• Exact shipping costs are calculated at checkout.

Order Tracking

• Once shipped, you’ll receive a tracking link via email.
• Please allow up to 48 hours for tracking updates.

Lost or Delayed Shipments

• If your package is delayed, check your tracking link.
• If marked as "Delivered" but not received, wait 24-48 hours, as carriers may mark deliveries early.
• If the delivery carrier loses your package, we are not responsible for the loss.

Address Issues

• Ensure your shipping address is correct at checkout.
• We are not responsible for shipments sent to incorrect addresses provided by customers.

Returns & Refunds

• We offer a 30-day money-back guarantee if you are unsatisfied with your purchase.
• Due to hygiene reasons, we do not accept returns of used products.
  

Contact Us

📧 Email: support@thenotvape.com